Refund Policy
Always refunded
- Duplicate charges.
- Charges made in error, including a renewal charged after you cancelled.
EU and UK customers
If you're a consumer in the EU or UK, you can cancel a new subscription within 14 days of buying it and get a refund, minus the value of credits you've already used.
Otherwise
You can cancel at any time and keep Pro until the end of the period you paid for (see the Subscription and Cancellation Policy). We don't refund partial months or years, or unused credits, including purchased credit packs. If Outclass was unavailable for a long stretch of your billing period, contact us and we'll make it right with a refund or extra credits. Nothing in this policy removes refund rights you have under consumer law where you live.
Credits
Credits for a generation that fails or that you stop are returned to your balance automatically. Credits have no cash value and can't be exchanged for money. When we refund a payment, the credits it granted are removed.
Taxes
Refunds include the sales tax, VAT or GST charged on the refunded amount. Dodo Payments issues the credit note.
How refunds are paid
Dodo Payments, our merchant of record, sends refunds to your original payment method. They usually arrive within 5 to 10 business days, depending on your bank.
Chargebacks
Please contact us before disputing a charge with your bank; we can usually fix it faster. While a chargeback is open, we may pause the account. We may close accounts that use chargebacks or refund requests to abuse the service.
Ask for a refund
Use Billing & Usage → Billing question, or write to support@outclass.design with the email on your account and the date of the charge. Not resolved? See the Contact and Grievance Redressal.